Run the inbox like a team sport.
Sivient brings shared labels, lead routing, SLA tracking, and approvals to the inbox your team already uses. The structure of a ticketing system without the migration. The speed of email without the chaos.
14-day trial · Pro starts at $15 per user per month
We're ready to move. Who do we sign with?
Plugs into the rails your team already runs
Outlook
Google Calendar
Google Meet
ZoomFive jobs your team is doing in Slack threads. We do them in the inbox.
Routing, SLAs, approvals, structure, notifications — the connective tissue of a team that runs on email, in one quiet AI layer.
Inbound on the right rep, in seconds
Round-robin, segment, or rule-based routing pushes new threads to the right teammate the moment they land. Handoff drafts include the original CC trail so context never gets lost in the swap.
- Round-robin, territory, or rule-based handoff
- Owner overrides for strategic accounts
- CC trail preserved through every reassignment
We're ready to move. Who do we sign with?
from inbound to assigned rep
default churn-risk SLA
owner / team-admin / member
shared inboxes to maintain
The five hours your team is losing to email coordination.
- Reps fight in Slack over who picks up the new lead
- Stalled threads go cold for days before anyone notices
- Sensitive replies go out without a second pair of eyes
- Pipeline state lives in your reps' heads, not your tools
- On-call hand-offs lose the original context
- Inbound assigned in under two seconds, every time
- SLA clocks alert the right person before the customer notices
- Discounts and refunds pause for the right approver, automatically
- Every label, draft, and route is recorded against a user
- Reassignments preserve the full CC trail and prior context
Three teams, one shared inbox model
Sivient adapts to how your team actually divides the work.
Sales teams
Hot leads route to the right AE in seconds. Awaiting-reply threads bubble up before they go cold. Sales managers see pipeline movement without chasing reps.
- Round-robin by segment or territory
- Going-dark alerts on stalled deals
- Manager view of open threads per rep
Customer success
Renewal signals, escalations, and champion changes get their own labels. SLA breaches page the on-call CSM so accounts never feel ignored.
- Per-account health labels
- 30-min SLA on churn-risk threads
- Champion-change alerts with context
Founders and operators
Investor threads, customer escalations, and hiring all sort themselves into their right buckets. Skim once, action fast, never miss the thread that mattered.
- Investor / legal / hiring labels by default
- Top-customer escalation alerts
- Chat with your inbox before every call
From the teams that ship on email
“Routing alone paid for the seat. Hot leads land on the right rep within seconds — no more 'who's on this?' threads.”
“We turned off four Slack channels we used to run our 'who's responding to what' standup. Sivient handles it.”
“Approvals workflow stopped a $30k discount that wouldn't have cleared finance. Caught in 9 minutes from the draft.”
Role-based access
Owner, team-admin, and member roles enforced server-side on every sensitive endpoint. Audit who has access in seconds.
Audit-friendly logs
Every label applied, draft created, and route fired is recorded against the user and timestamp. Export when compliance asks.
OAuth-only, never stored
Sivient classifies in place against your provider. Message bodies are never persisted. Every team member connects through their own OAuth flow.
Bring AI to the inbox
your team already shares.
14-day trial. Pro is $15 per user per month. Connects in under a minute — no IT lift, no migration.